Processing Time: Your order will be packaged and shipped within 3-5 days of ordering.

Shipping Time: Shipments within the UK take 7 - 15 days. Typically it takes up to 10 - 17 business days to arrive at an international address. This time is from the date that it is shipped out, not the day the order is placed. However, the delivery may take a little longer than usual due to holidays.

Return & Exchange: If for some reasons you are not happy with your purchase, we will happily work with you to correct the problems.

Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.

If you have any other queries, please feel free to email us: support@katycraft.com